Privacy Policy
This policy explains how meclients handles personal and business information in connection with the AI receptionist platform.
Information We Process
We process business profile data, account credentials, call metadata, transcripts, appointment details, SMS content, and operational logs needed to run the service.
Why We Process It
We use this information to authenticate users, configure AI agents, route and complete calls, schedule appointments, send messages, prevent abuse, provide support, and measure service performance.
Service Providers
We rely on infrastructure and service partners such as Supabase, Stripe, Retell AI, Twilio, Upstash, and email providers. Data may be processed by those subprocessors as necessary to deliver the service.
Recordings and Transcripts
Calls, transcripts, summaries, and recordings may be stored when enabled to support quality assurance, reporting, follow-up actions, and business workflows. You are responsible for meeting local disclosure and consent requirements.
Retention and Security
We use access controls, audit logging, provider security controls, and infrastructure safeguards designed to reduce unauthorized access. No internet-connected system is perfectly secure, and retention periods may vary based on account activity and legal obligations.
Your Rights
You may request access, correction, deletion, or export of personal data subject to applicable law and operational constraints. Some information may be retained for fraud prevention, legal compliance, billing, or legitimate security needs.